Politique de remboursement
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for your return..
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to process your return you need to send us an email (within the 14 days since you received the product) requesting a return of the product.
If the return is requested due to a damaged product or a product that is not corresponding to the one ordered, we kindly ask you to send us also a picture in your return request email.
We will answer you within 48 hours with the following steps to follow including the address of the warehouse to send your returned product. Please take into consideration that following our instructions, you should allow for the shipping to take place in order to reach us soon enough (no more than 20 days since your purchase). Usually, express courier delivery can be fulfilled within a 3 days period, but not for standard post.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Your should also print the order number that we will supply and included it in the box.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned after more than 14 days since delivery will not be considered for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you the instructions and the address for returning the products(s).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the address indicated in the our email following your request to return the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.